24/7 Customer Support
Why is the availability of a good customer support service crucial on today?s Internet hosting marketplace? Which are the typical customer support channels?
The support that you'll receive from your cloud web hosting company is very important, no matter if you have pre-sales questions and you are not a client yet, or you've got some technical issue with an existing account. Prompt and clear information regarding a question or an issue can save you lots of time and efforts, not mentioning that this could often be a proof that you are ordering from a genuine web hosting supplier and not from a reseller. When you obtain a hosting account from a company that does not own its servers and it cannot access them immediately, it's quite possible that you will wait for a few days so as to have a reply to any kind of question, thus your sites may stay offline for quite some time. Alternatively, a company that provides various ways of communication and has a tech support staff that is available any time will assist you to right away and help you decrease or fully avoid any downtime and possible losses.
24/7 Customer Support in Cloud Web Hosting
All of our Linux cloud web hosting packages
include 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our web hosting services before you make a purchase or you are an existing client and you have any kind of question or some difficulty, you can contact us anytime, which includes holidays and weekends. We have many channels to get in touch with us - several phone lines worldwide for your convenience plus live chat support for pre-sales, billing and general questions; emails and support tickets for more complex issues or any troubles which require more time to research and handle. Unlike a number of other website hosting providers, our trouble tickets come with a warranted max response time of only one hour, which means that whatever your trouble is, it'll be resolved timely and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try our support services even before you buy a semi-dedicated server
account from us since we have telephone and online chat support for pre-sales, billing and general queries. Our representatives will assist you to find the perfect package or provide you with info about our servers, in order to check whether the system requirements for your web sites are met. In case you're a current client, you will also be able to get in touch with us through e-mail or via our ticketing system, which can be accessed from the Hepsia website hosting Control Panel. We warrant that any time you employ these two methods of correspondence, you'll get a reply within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. If you've used the web hosting services of other companies, even big ones, you will be able to compare the response time due to the fact that it ordinarily takes a full day for them to take care of a support ticket.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour max reply time guarantee, you will get lightning-fast support when you obtain a dedicated server
from our company. Our customer and tech support teams are accessible 24/7/365, which means that when you open a support ticket from your billing account or you send an email regarding any problem with the server or the pre-installed software on it whatever the time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question needs more time to be resolved or in case it has to be forwarded to our administrators, as it is a lot easier to track the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to give us a call or talk to a live agent using our chat service. If you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.