A ticketing system is the most widely used channel of correspondence that hosting providers offer to their customers. It’s usually part of the billing account and is the quickest way to tackle an issue that requires a certain amount of time to investigate or that has to be forwarded to an administrator. Thus, all responses contributed by either party will be kept in the very same place in case someone else needs to work on the issue in question and the info in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, so you will need to sign in and out of at least 2 accounts to execute a particular procedure or to get in touch with the hosting company’s tech support staff. If you would like to administer a handful of domain names and each one is hosted in its own account, you will have to use even more accounts simultaneously. Also, it might take a considerable length of time for the provider to process your tickets.
Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting packages feature an integrated support ticket system, which is part of our in-house built Hepsia Control Panel. As opposed to other analogous tools, Hepsia enables you to manage everything associated with the hosting service itself in one and the same location – payments, files, e-mails, support tickets, etc., eliminating the need to use different admin consoles. In the event that you’ve got any technical or pre-sales questions or any problems, you can send a ticket with just a couple of clicks without having to sign out of your hosting Control Panel. In the meantime, you may pick a category and our system will offer you a number of help articles, which will supply you with additional information and which may help you fix any given issue even before you actually post a ticket. We guarantee a trouble ticket response time of maximum 60 minutes, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server account with us and you’d like to touch base with our client care staff members, you will be able to send a support ticket straight from your Hepsia hosting Control Panel instead of going through a totally different tech support platform like you will need to do with the majority of web hosting providers on the marketplace. Our integrated trouble ticket system will allow you to post a new ticket without any difficulty and to browse through older tickets using a smart search box. Furthermore, you will be able to read the applicable knowledge base articles that our system will present you with based on the problem category that you select for your new ticket. You can do all of the aforementioned operations without logging out of your Hepsia Control Panel at any moment, so in case you stumble upon any predicament or have a query, you can get in touch with our technicians and resolve the given issue in no more than 60 minutes using one single platform.