A ticketing system is the most widely used channel of correspondence that hosting providers offer to their customers. It’s usually part of the billing account and is the quickest way to tackle an issue that requires a certain amount of time to investigate or that has to be forwarded to an administrator. Thus, all responses contributed by either party will be kept in the very same place in case someone else needs to work on the issue in question and the info in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, so you will need to sign in and out of at least 2 accounts to execute a particular procedure or to get in touch with the hosting company’s tech support staff. If you would like to administer a handful of domain names and each one is hosted in its own account, you will have to use even more accounts simultaneously. Also, it might take a considerable length of time for the provider to process your tickets.