One-Hour Response Guarantee
Want to know more about the 1-hour response time guarantee and how you can take full advantage of it in your capacity as customer?
In case you are a site owner, a problem could always crop up and it doesn’t automatically need to be connected with the hosting service itself. For example, something may go wrong when you bring an app up to date or some critical content can be edited or deleted by chance. Whatever the nature of the problem might be, you’ll have to touch base with the respective technical support staff and ask them to retrieve a backup or to assist you in fixing the problem that you are facing. How fast they’ll do that will predetermine how much time your websites will be down. For particular websites like community portals or web shops, a frequent inaccessibility too often means losing users and money. This is why, it is very important that you use the services of a web hosting company that offers not only a very good technical support service, but also a timely one.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting
from us, you can just forget about waiting around for hours on end, or even a whole day, to get an answer to a support ticket or an e-mail. Irrespective of when you touch base with us, we will help you out within maximum 60 minutes with any technical and sales inquiries that you might have. The fact is, our real response time rarely surpasses 20-30 minutes. As we are at your service 24/7/365, you will always receive support in a timely manner and we are aware of just how important that is in the Internet world. As soon as you contact us, we’ll reply to your inquiries. If you bump into any technical issue, we will resolve it for you, or we will provide you with all the required information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
plan from us, you can take advantage of our truly fast support service. You’ll obtain a response to any ticket opened through the hosting Control Panel or e-mail sent to our technical and customer support staff in less than one hour. The response time is guaranteed and it applies irrespective of the matter – technical or billing. It often takes substantially less time to examine and sort out a problem. We will provide you with more info in case the solution involves something that should be done on your end. In case you contact us during weekends or national holidays, the response time will be absolutely the same and considering that our support team will be at your service 24-7-365, you’ll receive instant assistance for virtually any billing, technical or general issue irrespective of what time of day or night it is.