Find out just what phone support includes inside the web hosting world.
There're lots of cloud web hosting suppliers on the market, still the majority of them are resellers that have minimal resources, particularly when it comes to support. A good way to distinguish them is the option to get in touch with the company over the telephone. The type of support that you will have through this method of communication may vary based on the provider - a few of them provide experienced phone support, various others offer basic and customer support only because some issues are more time-consuming and it is easier to be resolved via a ticket, especially when the issue needs to be escalated. Still, it is good to find that you can get in touch with your web hosting supplier since there are plenty of small-scale matters which can be managed without difficulty and timely with a telephone call, not mentioning that you're able to get more info regarding the services before you become a customer.
Phone Support in Cloud Web Hosting
We believe that having the option to talk with a live consultant is rather important, that's why we have 3 support lines globally (UK, USA and Australia) and you'll be able to reach us over the phone for fourteen hours a day. If you consider purchasing one of our Linux cloud web hosting packages
, for example, you are able to call us and learn more about our services before you order so as to make sure that we do meet all system requirements for your websites. After your purchase, you'll be able to call us about all the sales and billing difficulties you may experience, or receive any type of general or basic tech information you need. We've tried to find the perfect balance between phone and ticket support, so for solely technical matters you will have to use the ticketing system, that will make it easier to monitor the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hrs daily as a part of the support services for each semi-dedicated server
plan that we supply. Since some issues are more complex and time-consuming, you may have to open a support ticket if you experience such an issue, still for any general, billing or small-scale tech issues you can always call us and we'll help you in a timely manner in order to save you the time you will need to spend on creating a ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your sites on our leading-edge cloud platform or you can receive any other general info on our semi-dedicated solutions. We have local phone numbers in the USA, the UK and Australia plus a global number, therefore you're able to call the one which is nearer to where you live.