Tech Support Channels
A One–Hour Response Guarantee
All your assistance requests will be replied to in no more than 60 min after the ticket or e–mail was submitted. If your issue needs further assistance from a system administrator, we’ll direct the ticket or the e–mail to the person on duty and we will leave a note to inform you that more time will be needed for finding the optimal solution. And if you take advantage of our Admin Services package, all of the server management services included there will be performed whenever you prefer.
A Top–Class Help Desk Service
Should you need assistance while using the Web Site Control Panel or with any of the apps that we’ve preinstalled on the server on your behalf, do not hesitate to contact our tech support staff at any time through the ticketing system. What’s more, should you need help administering your dedicated hosting server, you can make use of the Admin Services package, that includes Operating System updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, data backup space, etcetera.
An Intuitive Help Section
We have equipped our Web Site Control Panel with an extensive knowledgebase, which includes extensive explanations of all its features and functions. Besides, we have made in–depth video tutorials that will further teach you how to perform a given operation or solve a commonly experienced issue. All the instructional articles and the tutorial video clips are readily accessible from every Web Site Control Panel section through the Videos and Help buttons located in the upper right corner.